Aftersales

Aftersales is a dedicated Business Unit within Vow ASA providing global lifecycle support for all installed Vow technologies. We ensure reliable performance and maximum uptime by delivering spare parts, service, chemicals, and technical expertise through our global network. Working across both Maritime Solutions and Industrial Solutions, Aftersales offers a unified customer interface and fast response times throughout the full system lifecycle.

Reliable operation and maximum uptime are critical for our customers. Aftersales plays a key role in securing long-term performance and value by providing dedicated post-delivery support throughout the lifecycle of Vow’s systems.

• Extending system lifetime and performance

• Reducing downtime through proactive service and fast access to spare parts

• Supporting customers with expert technical knowledge

• Ensuring compliance with environmental and operational requirements

Spare Parts & Logistics

We provide original spare parts tailored to Vow’s systems, ensuring the correct fit, quality, and performance. With an established global logistics setup, we secure fast and reliable delivery to vessels and industrial sites worldwide.

Services include:

• Original spare parts 

• Recommended spare part packages 

• Global logistics and delivery coordination
  

Service and Technical support

Our experienced service engineers provide on-site and remote support to ensure optimal system performance. From routine inspections to troubleshooting and upgrades, Aftersales supports customers throughout all systems lifecycles. 

Services include:

• On-site service and inspections 

• Remote technical support 

• Preventive and corrective maintenance 

• System upgrades and modifications 

Chemicals

Aftersales supplies approved chemicals specifically developed for Vow systems, ensuring safe operation, regulatory compliance, and optimal performance. 

Services include:

• Supply of approved chemicals 

• Operational guidance and best practices 

• Ongoing performance optimisation 

Service Agreements

We offer tailored service agreements designed to meet individual customer needs and operational profiles. These agreements provide predictability, priority access, and long-term performance assurance. 

Service agreements may include:

• Planned maintenance 

• Priority support 

• Spare parts management 

• System performance review & follow up  

• Chemicals planning & support  

Training & advisory services

Knowledge transfer is a key element of reliable operations. Aftersales offers training and advisory services to help customers operate and maintain their systems safely and efficiently. 

Services include:

• Operator and crew training 

• Technical workshops 

• Operational advisory services 

Aftersales operates through Vow’s global network of dedicated teams and partners, supporting customers wherever they operate. This ensures consistent service quality and fast response times worldwide.

Aftersales supports systems delivered by both Maritime Solutions and Industrial Solutions. By centralising post-delivery services in one Business Unit, Vow ensures a unified and professional customer interface throughout the entire lifecycle of its technologies.